Last Updated: July 1, 2026
Our Shipping Policy At Purvaja Herbal Trust, we are committed to delivering premium-quality herbal products safely, securely, and on time to our customers across India and worl dwide.
Shipping Policy Purvaja Herbal Trust,
1 Order Processing
- All orders are processed after payment confirmation.
- Domestic orders are generally processed within 1–3 business days.
- Export orders are processed within 3–7 business days, depending on product availability and documentation requirements.
- Orders are processed only on business days (Monday to Saturday), excluding public holidays.
If there is any delay in processing your order, our team will notify you via email or phone.
2 Domestic Shipping (India)
We deliver across India through trusted courier and logistics partners.
Estimated Delivery Time
- Metro Cities: 2–5 business days
- Other Cities & Towns: 3–7 business days
- Remote Locations: 5–10 business days
Delivery timelines are estimates and may vary due to weather conditions, public holidays, or courier-related delays.
3. International Shipping
We export herbal products to customers worldwide, subject to the import regulations of the destination country.
International delivery generally takes 7–21 business days, depending on:
- Destination country
- Customs clearance
- Shipping method
- Local courier services
Some countries may require additional documentation or approvals before customs clearance.
4 Shipping Charges
Shipping charges are calculated based on:
- Destination
- Package weight and dimensions
- Shipping method selected
- Order quantity
The final shipping cost will be displayed during checkout or communicated through our sales team for export orders.
5 Customs Duties & Import Taxes
For international shipments, customers are responsible for:
- Customs duties
- Import taxes
- VAT/GST
- Clearance fees
- Any additional charges imposed by the destination country
Purvaja Herbal Trust is not responsible for delays or additional costs caused by customs authorities.
6 Shipment Tracking
Once your order has been dispatched, you will receive:
- Shipping confirmation email
- Tracking number
- Courier details
Customers can monitor shipment status using the tracking information provided.
7 Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect address or contact number is provided:
- Delivery delays may occur.
- Additional shipping charges for re-delivery may apply.
- Purvaja Herbal Trust shall not be responsible for orders delivered to an incorrectly provided address.
8 Delivery Delays
While we strive to deliver every order within the estimated timeline, delays may occur due to:
- Customs inspections
- Natural disasters
- Weather conditions
- Transportation disruptions
- Government restrictions
- Public holidays
- Courier service interruptions
Such delays are beyond our control.
9 Damaged or Lost Shipments
Please inspect your package immediately upon delivery.
If your shipment arrives damaged:
- Take clear photographs of the package and product.
- Contact us within 48 hours of delivery.
- Include your Order Number and supporting images.
If a shipment is lost during transit, we will work with the courier partner to investigate and resolve the issue.
10 Restricted Products
Some herbal products may be restricted or prohibited in certain countries.
Customers are responsible for ensuring that the products ordered are permitted for import into their country.
Purvaja Herbal Trust cannot guarantee customs clearance where import restrictions apply.
11 Bulk & Export Orders
For wholesale, distributor, or bulk export shipments:
- Shipping schedules may vary based on production and packaging requirements.
- Export documentation will be prepared according to destination country requirements.
- Freight charges will be quoted separately where applicable.
12 Force Majeure
Purvaja Herbal Trust shall not be held liable for delays or failure to deliver due to events beyond reasonable control, including but not limited to natural disasters, war, strikes, government actions, pandemics, transportation failures, or customs delays.
13 Contact Us
If you have any questions regarding shipping or delivery, please contact us.
Purvaja Herbal Trust
Email: info@purvajaherbaltrust.com
Website: purvajaherbaltrust.com
Our customer support team will be happy to assist you with shipping-related queries.